Refund Policy

Last Updated: March 25, 2023

Thank you for dining with VelvetStoneCube. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy will guide you through the process of returning a product or requesting a refund. Please understand that we can only entertain such requests under certain conditions as detailed below.

Your Order Cancellation Rights

You are entitled to cancel your order within a certain time frame. If you contact us before your order has been dispatched or before the preparation of your meal has begun, we will cancel your order and process a full refund to the payment method used for the order. If the order has been prepared or dispatched, we may not be able to cancel it.

Conditions for Returns and Refunds

• The Goods were purchased in the last 24 hours.
• The Goods are in the original packaging and not consumed more than a reasonable amount to determine the quality of the product.
• You have the receipt or proof of purchase.
• Food items must not be tampered with and must retain any seals it came with.

If these conditions are met, please contact our customer service at +39 06 6988 1234 to begin the refund process.

Returning Goods

You will be responsible for the cost and risk of returning the Goods to us. You should send the Goods to the following address:

Piazza del Colosseo, 1, Rome, 00184, Italy

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By phone number: +39 06 6988 1234
• By visiting this page on our website: velvetstonecube.site

Refund Processing

Once we have received your returned item and inspected it, we will notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. You will receive the refund within a certain number of days, depending on your card issuer's policies.

Changes to this Refund Policy

We may update this Refund Policy from time to time. We encourage you to review this policy periodically for any changes. The updated policy will be effective as soon as it is posted on our website.

This policy is in effect as of March 25, 2023.